Your First Line of Customer Support

Reduce workload, resolve inquiries faster, and improve customer satisfaction with our Magento native AI assistant that works 24/7.

Compatible with

Native integration

Magento

Purpose-built for Magento 2, this AI assistant deeply integrates with your store's data, delivering unmatched functionality.

One-time payment of $300 with 1 year of free updates.
Use your OpenAI API keys for cost control.
Configure escalations to third party chat platforms.

SEAMLESS ESCALATION

Switch to Human Support Effortlessly

When customers need to talk to a human, our AI assistant provides a direct link to your preferred platform for a smooth handoff.

Supported platforms: Zendesk, Intercom, HubSpot, LiveChat, PureChat, Tawk.
Simple setup: The AI assistant hides itself and displays your chosen chat tool when requested.
Ensures customers can easily reach your support team at any time.

SMART CONVERSATION MANAGEMENT

Streamline Actions

The AI assistant flags important chats and stores actionable data for admin review.

Reviews order changes based on store policies.
Flags critical conversations for easy follow-up.
Access and manage conversations directly in the admin panel.

Your Ultimate Magento Support Solution

Start transforming customer support today

From answering customer inquiries to managing escalations, our AI assistant is your trusted partner for delivering exceptional support.

Handle inquiries 24/7 in multiple languages.
Reduce manual effort with intelligent automation.
Deep Magento integration ensures seamless functionality.

Frontend Admin Panel

Frequently Asked Questions (FAQ)

Can I limit the number of messages a user can send to prevent abuse?

Yes, you can configure message limits per user directly from the admin panel. This ensures fair use of the AI assistant.

Can conversations be escalated to other platforms like Zendesk or Intercom?

Yes, conversations can seamlessly escalate to platforms like Zendesk, Intercom, HubSpot, LiveChat, PureChat, and Tawk. The AI assistant provides a link that transitions the customer to your preferred platform.

How is the AI assistant trained to answer customer questions?

The assistant uses your store’s CMS pages and policies to answer questions about store information, policies, and order-related inquiries. It also uses these policies to verify whether an order change or cancellation is allowed before flagging the request for admin review.

Is the AI assistant available in multiple languages?

Yes, the assistant supports multiple languages, enabling you to provide exceptional customer support globally.

Do I need an OpenAI API key to use the AI assistant?

Yes, you’ll need to connect your OpenAI API key for the assistant to function. This gives you full control over API usage and costs.

How does the AI handle order changes or cancellations?

The assistant checks store policies before accepting order changes or cancellations. These conversations are flagged for admin review in the admin panel to ensure compliance.